Managed Services
Keep your entire AV infrastructure under active monitoring with guaranteed SLA response times, so your rooms perform every day — not just at deployment.
Who is watching your AV infrastructure when nobody is watching?
Most organizations discover their meeting room is broken five minutes before the CEO presentation. Reactive support — where you call when something breaks — is not a strategy. It's a gamble. Every unplanned outage costs real money: cancelled meetings, lost credibility, frustrated employees, and the compounding cost of a problem that could have been caught weeks earlier.
SLA-backed. Proactive. Human.
XAV Solution's managed services program puts your entire AV infrastructure under active monitoring, with guaranteed response times backed by SLAs. We detect issues before they become outages, schedule proactive maintenance, and provide a dedicated human contact — not a ticket queue — when something needs attention. Under 24h human response, every time.
What you get
SLA-backed response times with guaranteed under-24h human response on every incident
Proactive monitoring and remote diagnostics — we know before you know
Scheduled preventive maintenance to extend hardware lifespan and prevent failures
Service Agreements
Three tiers. One goal: zero surprises.
Pick the coverage level that matches your reality — each with guaranteed response times, remote support, and direct access to our technical team.
Essential
Peace of mind at a low cost.
Core monitoring and support to keep your AV systems running — without a heavy commitment.
- ✓Initial response in under 24 business hours
- ✓4 hours of remote support, Monday–Friday, 8 a.m.–5 p.m. EST
- ✓Access to our technical team for additional work at standard rates
- ✓Room cataloging and manufacturer warranty coordination
per small room — $130/month for large rooms · digital signage from $12/screen/month
Plus
Proactive, preventive support.
Unlimited remote support and annual upgrades keep your rooms ready, performing, and up to date.
- ✓Initial response in under 12 business hours
- ✓Unlimited remote support, Monday–Friday, 8 a.m.–5 p.m. EST
- ✓Annual remote upgrade + annual health report with a personalized action plan
- ✓10% preferential rate on additional interventions
per small room — $155/month for large rooms · digital signage from $13.50/screen/month
Premium
Excellence without compromise.
Our most complete offering — on-site visits, quarterly reporting, and guaranteed priority when it matters most.
- ✓Initial response in under 4 business hours
- ✓Unlimited remote support + 1 annual on-site preventive visit
- ✓Quarterly remote health report with a detailed action plan
- ✓Guaranteed priority on parts procurement and technical team mobilization
- ✓15% preferential rate on additional interventions
per small room — $195/month for large rooms · digital signage from $13.50/screen/month
Service Bank
A prepaid block of hours you can draw from whenever you need extra hands — no SLA required, no hours lost to red tape.
Before XAV's managed services program, I found out about AV failures when someone complained to the CEO. Now I get an alert before the room is even booked. We've had zero unplanned outages in over a year. That's not luck — that's infrastructure.
Let's talk about your plan.
30 minutes. A senior member of our team. No sales script — just an honest conversation about your needs.
Guaranteed Expert Response in Under 24 Hours